Last updated date: August 18, 2023
Our Services are intended for users in the U.S.A. and in India (“Territory”). If you visit or use one of our Services, your information may be processed in the Territory and/or transferred outside the Territory to other third parties in connection with the Services rendered by us. We currently do not offer products or services to customers outside the Territory.
This Policy only applies to us and not to any third-party sites or services you may access through our website, our mobile application, or by using any of our Services and does not apply to information submitted or collected by websites maintained by other companies or organizations to which we may link or who may link to us. We are not responsible for the actions and privacy policies of third-party websites or services rendered by such parties.
When we use the term “personal information” in this Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, including without limitation sensitive personal information. The term “personal information” does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to you.
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes, we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.
We collect the following personal information you provide in connection with our Services:
In order to use the facilities and Services, you may be required, from time to time, at the request of Zolve or other third parties to provide certain additional personal information. Our collection, use, and disclosure of such personal information may be subject to additional privacy disclosures that we will make available to you in accordance with applicable law in the Territory.
As is true of most digital platforms, we collect certain personal information automatically when you visit our online services, including:
We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you.
We receive the same categories of personal information as described above from the following sources and third parties:
We also collect account information from you when you open or apply for a Banking Account, obtain loans from lending/financial institutions and/or obtain or apply for a Zolve Card through our Services. This information is used to obtain your account, transaction, and other banking information from the relevant financial institution on your behalf in order to display the information to you or to fulfill your requests for certain products, services, or transactions through a Service.
We use personal information we collect to:
You acknowledge that if we determine that any personal information you have provided or uploaded violates this Policy, we have the right, in our absolute discretion, to delete or destroy such personal information without incurring any liability to you.
If you choose to contact us, we may need additional information to fulfill your request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Policy. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.
We may also use personal information for geo-location and geo-tagging in connection with our Services. We may also use personal information for any other purposes disclosed to you at the time your information is collected or pursuant to your consent.
We share your personal information with the following types of recipients and in the following ways:
Third-party partners and providers may also collect personal information about your online activities over time and across different websites when you use our websites and online services.
We use or may use the data collected through cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit our websites and online services; (b) provide and monitor the effectiveness of our websites and online services; (c) monitor online usage and activities of our websites and online services; (d) diagnose errors and problems with our websites and online services; (e) otherwise plan for and enhance our online services; and (f) facilitate the purposes identified in the Our Use of Personal Information section of this Policy. We and our advertising partners also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver ads and information about products and services that may be of interest to you.
Please note that we link some of the personal information we collect through cookies with the other personal information that we collect about you and for the purposes described in this Policy.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services on our online services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
We support the self-regulatory principles for online behavioral advertising (Principles) published by the Digital Advertising Alliance (DAA). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info.If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again.
If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at http://www.aboutads.info/appchoices.
Our websites and online services are not directed to children under the age of 13, and we do not either intend to or knowingly collect or solicit personal information from children under the age of 13. If you are under the age of 13, please do not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.
California's "Shine the Light" law (Civil Code Section §1798.83) permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. To make such a request, please send an email to email@example.com.
Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at firstname.lastname@example.org.
Under Indian laws, with respect to Indian residents, personal information shall be retained by us for the period during which you are availing Services from us and for a further period as may be required under applicable laws. Further, if an Indian resident is desirous of having his/her name personal information removed from the records of Zolve, the resident may send a written request to us requesting to remove and/delete all such information. We shall, within 72 (seventy two) hours of receipt of such request, remove/delete the personal information. To submit such a request, please contact us at email@example.com. Upon withdrawal of consent, we will not be able to render the Services contemplated herein.
SMS/Messaging Data – Collection, Use and ProcessingA. Collection of Transactional SMS Information
We don't collect or store your personal SMS from your message inbox.
After, we obtain explicit consent, we only collect transactional SMS sent by 6-digit alphanumeric senders from your message inbox which helps us in identifying the various accounts that you are holding and the cash flow patterns that you have as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis to enable you to take financial facilities from the regulated financial entities and other service providers available on the platform. The data is extracted only when the user opts for a credit product on the Zolve App or Website.
While using the app, it periodically sends the financial SMS information to our affiliate server and to us.B. Link to Third-Party SDK
Our application has a link to a registered third party SDK (Algo360 https://iapi.algo360.com) which collects transactional data on our behalf and stores the data to a secured server to perform a credit risk assessment. We ensure that our third-party service provider takes extensive security measures in order to protect your personal information against loss, misuse or alteration of the data.
Our third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data. Our third-party service provider does not sell the transactional user data. All user data is deleted once the purpose is met. All the data is stored and accessed in India only.
Our registered third-party service provider provides hosting security – they use industry-leading antivirus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
Our websites and online services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Policy, this Policy does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please refer to their respective privacy policies.
While we take reasonable steps to protect your personal information, nothing on the internet is 100% secure. For these reasons, we cannot guarantee that all of your personal information will never be disclosed in ways you do not expect, or which are not described in this Policy. While we protect our systems and services, we cannot guarantee the security of your information during transmission and any transmission is at your own risk. Also, you are responsible for keeping your password(s) and account information safe and private. You are also responsible for making sure your personal information is accurate and up-to-date.
We will update this Policy from time to time. When we make changes to this Policy, we will change the "Last Updated" date at the beginning of this Policy. If we make material changes to this Policy, we will notify you by email to your registered email address, by prominent posting on this website or our online services, or through other appropriate communication channels, as determined by us in our sole discretion. All changes shall be effective from the date of publication unless otherwise provided.
Regardless of where you live, you acknowledge that any personal information you make available to us may be processed and stored in the Territory. You further acknowledge that such personal information may be transferred to, processed and stored outside the Territory from time to time by our service providers and other third parties we work with in connection with the Services rendered by Zolve.
If you have any questions or requests in connection with this Policy or other privacy-related matters, please send an email to firstname.lastname@example.org.INDIA
In the event an Indian resident has any discrepancies and grievances under this Policy or with respect to the processing of personal information by Zolve, please contact the grievance officer below:
Name: Manish Sharma
Email ID: email@example.com